Payment and Refund Policy

Last updated: 27 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of Course A, our lifestyle media production guide covering visual preparation, studio styling, lighting setup, camera framing, and polished content workflows. The policy governs transactions made through the website operated by glamquitup for customers located in the United Kingdom. It covers digital access to the complete guide materials, including any associated downloadable resources or updates provided as part of the original purchase. The policy does not extend to third-party products or services linked from our site.

Prices, Currencies, Taxes, and Any Additional Charges

All prices for Course A are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate where applicable. No additional charges apply for standard digital delivery. Any future updates or supplementary materials included in the original purchase incur no extra fees. Currency conversion fees may apply if your payment card is not denominated in GBP, but these are determined by your card issuer and are outside our control.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as other secure payment gateways commonly used in the United Kingdom. Payment is authorised at the time of order placement. All transactions are processed through encrypted secure servers to protect your financial details. glamquitup does not store complete card information on its systems.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, you will receive an email confirmation containing your order details and access instructions for Course A. The contract between you and glamquitup is formed when we send this confirmation email. Access to the digital guide is granted immediately upon confirmation, subject to the terms outlined here.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the confirmation email. However, because Course A is digital content, cancellation rights are affected once download or access begins, as explained in later sections.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only if the course materials have not been accessed or downloaded. Once you have opened or downloaded any part of Course A, the product is considered used and refunds will not be issued. Promotional or discounted purchases may have additional exclusions clearly stated at the time of sale. Refunds are not provided for change of mind after access has occurred or for failure to meet personal expectations regarding the content on visual preparation, studio styling, lighting setup, camera framing, or polished content workflows.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact glamquitup using the details on our Contacts page or by emailing [email protected]. Your request must include your order number, the date of purchase, and a clear statement of the reason for the refund. Provide proof of purchase if requested. Requests must be submitted within the applicable time limits outlined above.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt of your request, we will review your account to confirm whether access to Course A has occurred. You will be notified of our decision by email within 14 days. If approved, the refund will be processed as described below. If rejected, we will explain the reason and provide any available options for further assistance.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Processing typically takes up to 10 working days, after which funds should appear in your account within an additional 3 to 5 working days depending on your bank. We will send confirmation once the refund has been initiated.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Because Course A is digital content, you expressly consent to immediate access upon purchase, which waives the standard 14-day cancellation right once access begins. No subscriptions are offered. Promotional offers are subject to the same eligibility rules and are clearly marked as non-refundable after access.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

If a payment fails, you will be notified and given the opportunity to retry with an alternative method. Duplicate charges will be investigated and refunded automatically where confirmed. Any suspected fraudulent activity will be reported to the relevant authorities, and transactions may be declined. Chargeback requests are handled in accordance with card scheme rules and our records of access to the materials.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, UK GDPR, the Data Protection Act 2018, or the Privacy and Electronic Communications Regulations. You retain the right to claim for faulty digital content or services not provided with reasonable care and skill. Nothing in this policy excludes liability for death, personal injury caused by negligence, or fraud.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, please use the contact form on our Contacts page or email [email protected]. We may update this policy from time to time to reflect changes in law or business practices. The current version is always available on our website and the last-updated date appears at the top of the page. Continued use of the site after changes constitutes acceptance of the updated terms.